Refund/Return Policy:
Original sales
receipt must accompany returns.
We accept returns for exchange or refund 7
calendar days after delivery of the product. At our sole discretion after 7
calendar days, we will offer an exchange or store credit only. Items must be in
"new, unaltered and unused condition". Definition of new, unaltered
and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no
returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different
return policy time period other than that 7 days noted in that
item's particular item description.
If an item is received damaged or is incorrectly
shipped by us please contact Customer Support immediately. Items that are
defective and shipped from us or items that you did not order but received from
us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s)
once we receive it.
There is a 15% restocking fee for returned items
that are not being exchanged and are not damaged. Again you MUST contact us
within 7 days if you intend to return ANY item back to our store. Items
returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if
seller is not at fault.
Contact Info:
618 Gravier Street
New Orleans, LA 70130
5045241548
robert@robertnormann.com
